Are External Directories used for resetting the Password of any External Recipient?

External Directories are indeed used to facilitate the management of user identities and information, which can include password management for external recipients. In many email security systems, external directories allow administrators to authenticate and manage external users without needing to maintain separate directories solely for them. This functionality extends to password resetting, where users can securely initiate a password reset process through their external directory accounts.

For external recipients, this means that if they are associated with an existing directory (one that governs identities externally), they can leverage the authentication mechanisms provided by that directory for actions such as password resets. It streamlines the process by ensuring that user identities are handled consistently across internal and external systems.

This capability enhances user experience and security since users are directed to trusted external systems for managing their credentials, thus reducing the burden on internal support teams to manage external user issues directly.