How can an external recipient access a Secure Message?

Accessing a Secure Message requires utilizing the Secure Messaging Portal, which is specifically designed for this purpose. The portal provides a secure environment for external recipients to view and manage messages sent to them securely. When a message is sent securely, the recipient is typically notified and instructed to access their message through this portal. It ensures that the communication remains private and secure, aligning with the necessary protocols for data protection.

Other options, while they may appear feasible, do not provide the same level of security or functionality. For instance, requesting a download link may involve risks associated with email access and potential mishandling of sensitive information. Similarly, relying on an email client does not guarantee the secure handling of messages, as such clients might not support the necessary encryption mechanisms. Calling customer support does not facilitate direct access to the secure message itself, as the process of viewing secure messages is intended to take place within a controlled and secure portal environment.