How can one view the timeline of an outage event?

The timeline of an outage event can be viewed effectively by expanding a Historic Incident. This option provides detailed information about the specific incident, including the timeline of events related to the outage, such as the start time, duration, resolution steps taken, and any communications made during the incident. This comprehensive view allows users to understand the nature of the outage, how it unfolded, and the measures that were implemented to resolve it.

While system email notifications can provide alerts and updates, they may not present the full timeline or the context of the incident. The main dashboard may offer a summary view of incidents but typically lacks the in-depth details that are crucial for understanding the sequence of events in a specific outage. Contacting customer support could potentially yield information, but it is not as direct or efficient as accessing the detailed information readily available in the Historic Incident records. Thus, expanding a Historic Incident is the most effective way to view the complete timeline of an outage event.